Cancellation and Refund Policy
Cancellation Window
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Orders can be canceled within 1 hour of placing the order
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Once your order has been processed or shipped, it cannot be canceled
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To cancel your order, contact us immediately at support@calmebeauty.com or +91 9112552111
Cancellation Process
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Login to your account and go to "My Orders"
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Select the order you wish to cancel
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Click on "Cancel Order" and provide a reason
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You will receive a confirmation email once the cancellation is processed
Refund Policy
Refund Eligibility
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Refunds are available for canceled orders within the allowed timeframe
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Products returned due to damage, defect, or wrong item received
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Gift cards cannot be refunded or exchanged
Refund Timeline
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For prepaid orders: Refunds processed within 24-48 business hours after cancellation approval
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Credit/debit card refunds: 3-7 additional working days for amount to reflect in your account
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COD orders: Refunds processed to your bank account after providing necessary details
Non-Refundable Items
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Gift cards and digital products
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Products damaged due to misuse or normal wear and tear
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Customized or personalized products
Return Policy
Return Window
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Returns must be initiated within 48 hours of delivery
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Products must be unused, unworn, and in original condition with all tags and packaging intact
Return Process
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Contact support@calmebeauty.
com to initiate a return request -
Provide order number, reason for return, and photos if applicable
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Our team will review and approve eligible returns
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We will arrange for product pickup from your location
Return Conditions
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Items must be in brand-new, unused condition
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Original packaging and tags must be intact
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Returns are not accepted for gift cards