Privacy policy

This Privacy Policy describes how Essence Botaniqo Marketing Inc. (operating as "Calme," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from calmebeauty.com (the "Site").

This policy complies with India's cosmetic and e-commerce regulations, including the Digital Personal Data Protection Act, 2023, and the requirements of our payment processor, Razorpay.

Your use of the Site is governed by this Privacy Policy and our Terms of Use. By using the Site, you acknowledge and accept this Privacy Policy. If you do not agree with this policy, please do not use our Site.

Information We Collect

We collect Personal Information to provide and improve our services. This includes information you provide to us as well as information collected automatically.

Personal Information You Provide

When you place an order or create an account, we may collect:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Phone Number

Device Information

When you visit our Site, we automatically collect certain information including:

  • IP Address
  • Browser Type and Version
  • Time Zone
  • Cookies
  • Browsing Activity
  • Pages and Products Viewed

Order Information

To process your orders, we collect information including:

  • Payment Details (processed securely through Razorpay)
  • Order History
  • Order Confirmations
  • Customer Communications

Customer Support Information

If you contact our customer support team, we may collect additional information required to assist you.

How We Use Your Personal Information

We use your Personal Information for the following purposes:

  • Processing and fulfilling your orders
  • Shipping your purchases
  • Sending invoices and order confirmations
  • Providing customer support
  • Sending promotional emails (only if you opt in)
  • Improving website functionality and user experience
  • Performing analytics
  • Preventing fraud and unauthorized transactions
  • Complying with applicable laws and regulations

Sharing Your Personal Information

We do not sell your Personal Information.

We may share your information with trusted third parties including:

Shopify

Our online store is powered by Shopify. Your information is shared with Shopify for order processing and website functionality.

Razorpay

Payments are securely processed through Razorpay.

We never store your debit card or credit card details on our servers.

Shipping & Fulfillment Partners

Your shipping address, contact details, and order information are shared with courier partners for order delivery.

Advertising Partners

We may share limited information for marketing and advertising purposes to improve customer experience.

Legal Authorities

We may disclose information if required under applicable laws or valid legal requests.

Cookies

We use cookies to:

  • Improve browsing experience
  • Remember your preferences
  • Analyze website traffic
  • Improve website performance

You may disable cookies through your browser settings. However, some parts of the website may not function properly.

Our website does not respond to Do Not Track (DNT) browser signals.

Data Security & Retention

We use industry-standard security measures including SSL Encryption to protect your Personal Information.

Although we take reasonable precautions, no online transmission or storage method is completely secure.

We retain your information as long as necessary to:

  • Complete your orders
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes

Your Rights

You have the following rights regarding your Personal Information:

  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, please contact our Grievance Officer.

Minors

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will always be published on this page with immediate effect.

Contact Us

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us.

Grievance Officer

Essence Botaniqo Marketing Inc.

Address:
C-3, K.K. Apartment, Butler Road, Lucknow, Uttar Pradesh – 226001, India

Email:
support@calmebeauty.com

Phone:
+91 9112552111

Shipping Information

We currently ship across India. Shipping charges and estimated delivery timelines are calculated and displayed during checkout based on your delivery location.

Customer Support

Our customer support team is available to assist you with any questions regarding orders, products, or services.

Support Hours:
Monday – Friday, 10:00 AM to 6:00 PM (IST)

Phone: +91 9112552111

Email: support@calmebeauty.com

We aim to respond to all customer queries within 24–48 business hours.

Returns & Refunds

Products may be returned within 48 hours of delivery, provided they are unused, unopened, and returned in their original packaging with all tags intact.

Once the returned product is received and approved after inspection, refunds are processed within 24–48 business hours. Depending on your payment provider or bank, the refunded amount may take an additional 3–7 business days to reflect in your account.

This Privacy Policy shall be governed by and construed in accordance with the laws of India.